I posted this blog some time ago in myspace but I thought I'd repost it here just for the hell of it.. Here's something I wrote about dining in 2006:-I love to eat but I've always had this jinx at restaurants.. I tell my friends I have this thing for getting bad services at restaurants, mamak stalls, etc.. u name it .. I've gone thru 'em all..
One of the best classic examples include having dinner with my friend marina at TGIF, one utama a few years back.. I ordered a well done steak while my friend ordered some other dish. When the dishes arrive, as I was cutting through the meat, it turned out to be quite red and raw.. I called the waiter and ask them if they could re-cook the steak again. They apologized and took back my dishes.. 45 mins later I was still waiting for my steak while my friend almost finished hers. I enquired and they said 'sorry we acccidentally gave your steak to someone else' . The waiter apologized and assured me I could get my next steak within 5 mins.. I said 'NO!!' and then they told me dessert's on the house.. I didnt want to eat anymore and asked for the bill.. The bill never came.. I tried calling the waitress and finally after countless times trying to get their attention, she came. She put the bill on the table and tried to walk off.. I told them please dont go away.. it only takes less than 15 seconds to take my credit card out and pay them.. She wasnt happy and gave me that look. A few minutes later, the manager came again and apologize, he gave me some free dinner complimentary card. Oh well I keep thinking 'watever la' and told marina she can take the card.
Fast forward a year later, believe it or not I came back to the same TGIF at OU with my buddy JFK. It was the fasting month and we came in early at 6.30pm. We ordered the appetizers, mains and desserts and told the waiters specifically to deliver the food at 7.13pm. At 6.45 pm, the food came.. all the works! We told them please take back ALL the food.. we're still fasting and futhermore the stuff will get cold.. We asked them to preheat the food and send it back just before breaking fast time..At 7.10pm the food never came back.. At 7.13 pm we were still waiting and asking about our meals. At 7.15 pm the food came..and it was all cold and not preheated!
Another bad service I had was at a thai restaurant at mines shopping fair.. It was another buka posa. We came at 6.45pm and waited for the food for a long time .. While waiting, we notice that some non-muslim families who came later then us got the food first.. and here we were at the table with no single food or drink for the last 40 mins (not even kuihs on the table). The food finally came at 7.35 pm after we threaten to leave.. and guess what.. the food was cold. At the end, we got a little bit of discount.
And there was this Victoria Station Jln Ampang. We had steak but they served a complimentary dessert as appetizer.. While eating the appetizer, the steak arrived too.. I asked them why they deliver the main course at the same time but the waitress started getting defensive, raised her voice and told us it's free and no other customers have complaint about this. Next thing I did was wrote about her service in the complain card.. So did my friend, suzie who left her number too. A few weeks later, they called her up apologizing about that incident (I wonder why they didnt call me lol!) telling her that I shouldnt tell everyone else about what happened!
Other notable mentions include.. having to wait for 1.5 hours to be served (at an open air restaurant in Bangi), getting the wrong orders(frequently happened at mamak stalls), and getting ignored by waitress/waiters after trying to make an order for the last 15 mins (Dome KLCC). Oh check this out.. Have you guys ever had your food 'stolen' and 'dumped' into the trash bin before you finished eating? It happened at a food court at Singapore, when i put down my half eaten apple pie to eat something else, when an old chinese man who was apparently in charge of clearing up tables, took my apple pie and threw it away. The same thing happened at an AJL(TV3's Juara Lagu) post party buffet at PWTC where they discarded my plate before I could reach out for the fork again !
Why cant they :-
1) Ask the customer if he or she is done with the meal before sending them the next course?
2) Use a bit of common sense ?
3) Be genuinely polite and apologetic if they made a mistake?
4) Wait for the customer to take out their money or credit card when giving them the tab instead of leaving the bill on the table and going away?
5) Realize that the customer is always right?
6) Try to make an effort to come to the table as soon as possible to take an order?
Having said all that, one of the best restaurants I've ever been is a nice mexican called Las Carretas located in Taipan. This restaurant scores full points in all departments (it's a bit pricey though). The service is excellent and the staffs are genuinely caring.. The ribs are the best I've ever tasted ANYWHERE, and the steaks are better than Victoria's, Outbacks and even Jake's. The desserts are amazing.. the deep fried ice cream and brownies are orgasmic ! .. Anyway here's the back ribs at Las Carretas..

Oh and Happy Deepavali and have a good holiday !