I once wrote about pizza delivery service a few years back. There was a story about pizza hut delivery that took 1.5 hours as well as dominoes refusal to deliver to my area.. After so many years I decided to try ordering from pizza hut and dominoes again..
Yesterday morning, I called Pizza hut around 11.06am. The operator assured me that I'll get my pizza within 30 mins. At 11.40am I got a call saying that they will try to deliver the pizza before 12pm. The reason for their excuse is being short-handed bla bla bla etc.. There was no apology from them for dishounouring the promise and the man on the phone was a little rude to me. And yes, if they indeed deliver the pizza at 11.59am, that would surely be almost an hour since the time I placed the order. I cancelled the order. Later that afternoon, I wrote another letter to the regional manager of PH after my 2nd encounter with their bad service.I tried calling Dominoes. Yet, after waiting for 7 years, they still refuse to deliver to my area even though they actually have a branch at kajang. I stay at Kg Sg Ramal Dalam, an area which is at the border of kajang/bangi and just at the corner of country height's area. When I called them, they said, it is out of their coverage and that it would take them more than 30mins to deliver to my area(!?). Never mind the fact that they still deliver to country heights, which is still further away frm the branch than my area. I scolded them telling them that by bike, it only takes 15 mins to reach my area.
It is amazing that people gives excuses to turn down a business. More frustrating is that in Malaysia, customer service is generally never a priority, regardless of what industry we are in.
